Policies

Practice Information

APPOINTMENTS . . .

Appointments can be made from 8.15 am each morning by telephoning the surgery. Every effort is made to accommodate your preferred time. Our reception staff will endeavour to contact you if there is an unforeseen delay, or your doctor has been called away.
If you require additional time with your doctor it is important that you inform the receptionist when you make your appointment, as longer consultations are available for more complex problems.
We offer all routine childhood immunisations, it will help enormously if you inform the receptionist at the time of making your appointment. All medical and minor operations require additional time, so again it will help you and us if you could mention this when booking in.
If you require the services of an interpreter we can organise this for you if you let us know when making your appointment. It is the policy of the Condamine Medical Centre that we will endeavour for all sick children to be seen.
Click here to make an appointment online

ONLINE CLAIMING . . .

Condamine Medical Centre Warwick now offers online Medicare claiming for patients with registered details lodged at Medicare on paid invoices. Rebates are paid directly into the patient’s nominated cheque or savings account within two to three working days (sometimes even sooner).

AFTER HOURS . . .

If out-of-hours medical services are required, please telephone our normal daytime number – 4666 9666 – and you will be directed to our doctor on-call. If you have a medical emergency please dial 000. The doctors at Condamine Medical Centre provide 24-hour care for patients of the practice. If you are seen by our doctor, an After Hours fee will be charged.

HOME VISITS . . .

Home visits are available on request for regular patients of the practice who are unable to attend the surgery because of a medical condition. Our doctors are also available to visit patients in nursing homes and hospitals.

TELEPHONE CALLS . . .

You can contact your doctor by telephoning the medical centre during normal surgery hours. If your doctor is with a patient, a message will be taken and reception staff will advise you when it is likely that the doctor will return your call.

REFERRALS TO SPECIALISTS . . .

When requesting a referral to a specialist, it is appropriate to see your doctor who can assess the nature and urgency of the case then arrange for you to see the most suited person necessary. You may request a particular specialist if you wish.

PRESCRIPTIONS . . .

Prescriptions for routine medications can be obtained without a consultation but only at your doctor’s discretion (usually only if you have been seen within the past three months). These require at least 48 hours notice and will incur a small fee upon collection.

REMINDER SYSTEM . . .

Condamine Medical Centre offers a reminder system in preventative health checks for patients. If you do not wish to participate in these programmes – please let us know.

MINOR OPERATIONS . . .

The practice has three modern procedure rooms. A large range of minor procedures are carried out in the rooms such as excisions, biopsies and insertion of hormone therapies.

EQUIPMENT STERILISATION . . .

Sterilisation of all minor operation instruments is by a modern autoclave as set by the Australian Standards Association (Standard 4815). Other equipment such as needles and syringes used in this practice are all disposable. Thus, patients may feel comfortable that infection control procedures in this practice are of the highest standard.

TEST RESULTS . . .

This practice encourages taking personal responsibility for your own health. Please telephone for your test results only between 1.00 pm – 2.00 pm and 4.30 pm – 5.00 pm daily. Legislation set down by the Office of the Federal Privacy Commissioner (National Privacy Principles 6) states that “the right to access information under this principle only permits individuals to seek access to their own health records” – therefore we can release results only to the patient who had the test performed unless we have signed consent.
The nurses give test results our as “normal” or “abnormal” (please see doctor). They are unable to comment on the results. If you are unwell, even with NORMAL RESULTS you should return to see your doctor. The nurse is able to make an appointment at the time of the phone call.

BILLING ARRANGEMENTS . . .

Payment is expected at time of consultation – cash, cheques, eftpos and all major credit cards are accepted. We are not a Bulk-Billing Practice and we do not have accounts. Additional costs may be incurred if you have extra procedures or tests (your doctor or a receptionist will advise you of this) … most of these are claimable from Medicare. A copy of the doctors’ fees is displayed at the front desk. If you are experiencing difficulty in paying our fees, please discuss this with us. (The Medicare office is situated in The Centrelink Building in Albion St Warwick).

ARE YOU ABORIGINAL OR A TORRES STRAIT ISLANDER? . . .

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